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Support

Need help with Inspect My Chef™? A person reads every message.

Contact us

Email Simtechaffiliate@simtaff.com. We aim to reply within two business days (Monday–Friday, U.S. Eastern Time).

In the app, the fastest route is Settings → Send beta feedback — it attaches your app version automatically. Add your email in the contact box if you would like a reply.

What to include

  • Your phone model and its Android or iOS version.
  • The version line shown in the app under Settings → Beta testing.
  • The city and the restaurant’s name, if it is about a listing.
  • What you expected to happen, and what happened instead.
  • A screenshot, if you can.

Common questions

A score looks wrong or out of date

We re-check every source at least every two days, and the inspection date is shown beside every rating. The health authority’s own record is always the source of truth. Send us the restaurant’s name and city and we will check it against the official record; a confirmed fix appears at the next data refresh. See Sources and how ratings work.

A restaurant is missing, or its pin is in the wrong place

A pin marks the restaurant’s street address. Restaurants that share an address — every unit of a shopping plaza, for example — share one spot: tap it and the app lists every restaurant there. Newly opened places can take up to a week to appear in name search. If something is still missing or misplaced, tell us the name and address.

Directions open in the wrong app

Go to Settings → Directions open in and pick the app you want, or choose “Ask each time”. You can also press and hold any Directions button to choose an app for that trip.

Report a Community Note

Use Report on the note itself, and Block to stop seeing its author. For anything urgent, email us with the restaurant’s name and the text of the note.

Delete my data

Step-by-step instructions are on the Delete my data page.

Subscriptions and billing

There is nothing to buy during the beta. When Premium launches, subscriptions will be billed by Apple or Google: you will manage or cancel them in your App Store or Google Play account settings, and refunds are handled by Apple or Google under their policies.

I own a restaurant

If your listing does not match your health department’s current record, email us with your business name, location and the agency’s most recent rating. We cannot change a government inspection record — for that, contact the health department that issued it.

Who we are

Inspect My Chef™ is a product of SimTech Affiliates LLC · Charlotte, North Carolina, USA. See our Privacy Policy and Terms of Service.